Frequently Asked Questions

Absolutely! BRONX COLORS is designed for everyone, from makeup beginners to beauty lovers who know exactly what they're doing. Our products are easy to use, expressive and made to help you experiment, create and have fun with makeup.

Yes! BRONX COLORS products are suitable for both everyday makeup users and professional makeup artists. Our range offers a variety of textures, finishes and shades to suit different looks, techniques and creative needs.

Yes. BRONX COLORS is a cruelty-free brand. We do not test our products on animals.

Selected BRONX COLORS products are vegan. Look for the vegan icon on the product page to identify our vegan products.

The shelf life after opening varies depending on the product. Look for the Period After Opening (PAO) symbol on the packaging — this is the small open-jar symbol showing a number followed by M, such as 12M. This indicates how many months the product can typically be used safely after opening.

For the best experience, always follow the recommended PAO period and discontinue use if the product changes in smell, colour, texture or performance.

Keep your BRONX COLORS makeup in a cool, dry place away from direct sunlight and excessive heat or humidity. Always make sure products are properly closed after use to help maintain their quality.

Identify Your Undertone

Your undertone is the subtle colour beneath your skin's surface. Unlike your skin tone, which can change with sun exposure, your undertone generally stays the same. There are three main undertone groups:

• Cool: Pink, red, rosy or bluish hues
• Warm: Yellow, golden, peach, honey or warm olive hues
• Neutral: A balanced mix of cool and warm tones

Find Your Undertone

1. The Vein Test — Look at the veins on the inside of your wrist in natural light:

• Blue or purple → cool undertone
• Green or olive → warm undertone
• A mix of both → neutral undertone

2. The Jewellery Test — Think about which jewellery makes your skin look brighter:

• Gold looks best → warm undertone
• Silver looks best → cool undertone
• Both look great → neutral undertone

3. The White T-Shirt Test — Hold a bright white top next to your face in natural daylight:

• Skin looks more pink or rosy → cool undertone
• Skin looks more yellow or peachy → warm undertone
• Both seem to work → neutral undertone

Not always — it depends on what you're using it for:

• To conceal blemishes: Choose a shade that closely matches your foundation and skin tone.
• To brighten under-eyes: Choose a shade around 1–2 shades lighter than your foundation.
• To highlight: Go slightly lighter to bring attention to areas such as the centre of the face.

Colour correcting is a makeup technique that uses specific colours to neutralise unwanted tones in the skin before applying concealer or foundation. Opposite colours on the colour wheel help cancel each other out:

• Green helps neutralise redness.
• Lavender/Purple can help brighten yellow or dull-looking areas.
• Peach/Orange helps neutralise blue or purple tones, such as dark circles.

Once the unwanted colour has been neutralised, apply your concealer or foundation over it for a more even finish.

Contour is used to create the appearance of shadow and definition, helping to sculpt areas such as the cheekbones, jawline and nose.

Bronzer is used to add warmth and a sun-kissed glow to the complexion, making the skin look naturally warmed up.

Apply contour where you naturally want to create shadow and definition:

• Under the cheekbones
• Along the jawline
• Around the hairline
• Down the sides of the nose

Apply bronzer to the areas where the sun would naturally hit your face:

• Across the tops of the cheeks
• Along the forehead/hairline
• Across the bridge of the nose
• Lightly along the jawline

Use a fluffy brush and blend well for a natural, sun-kissed finish.

Apply highlighter to the high points of your face where light naturally catches:

• Tops of the cheekbones
• Bridge or tip of the nose
• Cupid's bow
• Inner corners of the eyes
• Brow bone

• Fair: Soft pinks, baby pinks, peaches and light corals
• Medium: Rosy pinks, peach, coral and warm mauves
• Deep: Berry, plum, terracotta, rich coral and vibrant pinks

Don't be afraid to experiment — blush is one of the easiest ways to have fun with colour!

For a fresh, lifted look, apply blush to the apples of your cheeks and blend upwards towards your cheekbones. Applying blush slightly higher on the cheekbones gives a more lifted appearance, while applying it closer to the apples creates a youthful, flushed look.

Choose a brow shade that complements your natural brow hair and hair colour. For a softer, more natural result, choose a shade slightly lighter than your brow hair. For a more defined look, go slightly deeper. When in doubt, a neutral-toned brow shade is often the most versatile.

There are no strict rules — wear whatever makes you feel good! As a starting point:

• Fair: Pink, peach, rose, soft red and berry
• Medium: Rose, coral, mauve, red and warm nude
• Tan: Terracotta, caramel, warm red, berry and brown
• Deep: Plum, berry, burgundy, deep red, brown and vibrant pink

Your undertone can also help guide you. Cool undertones often suit blue-based pinks and reds, while warm undertones can complement peach, coral and orange-based shades.

• Fair: Pinky nude, peach nude or soft beige
• Light–Medium: Rose nude, caramel nude or peachy beige
• Medium–Tan: Warm caramel, terracotta or brown nude
• Deep: Chocolate, mocha, berry-brown or rich caramel nude

Add your desired products to your cart. Once you're happy with your selection, click "Check Out" and follow the checkout process.

No, however we do still require your name, address and contact details to process and deliver your order.

Yes, however we do still require your name, address and contact details to fulfil your order.

We accept both Visa and Mastercard Credit and Debit Cards.

Yes. Payments are processed securely through a third-party payment gateway. BRONX COLORS does not store your full card details.

Unfortunately we're unable to change an order once it's been placed. However, once your products are delivered you can request a return — see our Returns & Refunds section for details.

Yes. If you've changed your mind, you can return an unused, unopened product in its original, resaleable packaging within 30 days of delivery. Returns within 7 days fall under your statutory cooling-off right (ECT Act), and days 8–30 are covered by our extended voluntary policy — same conditions either way.

You cover the direct cost of return shipping, and original shipping charges aren't refundable, unless the item was faulty, damaged, or incorrectly supplied.

Our Shade Match Promise covers foundation or concealer bought through our online store: if the shade's wrong, contact us within 14 days and we'll arrange one replacement per complexion product, subject to stock. If we can't match you, you'll receive a store credit.

If something arrives damaged, faulty, or incorrect, you can request a replacement or refund at no cost, whether or not the item was opened.

For health and hygiene reasons, we can't accept returns or exchanges on opened or used mascaras, eyeliners, lipsticks, lip glosses, brow products, false lashes, beauty sponges, or personal-use cosmetic tools. Clearance and final-sale items also can't be returned for change of mind.

The one exception: if any of these are faulty, damaged on arrival, or incorrectly supplied, they can still be returned even if opened.

Contact Customer Care at customercare@bronxcolors.co.za before sending anything back — unauthorised returns may delay processing.

Have ready your order number, the reason for return, and photos where applicable. Once we receive and inspect the return, we'll let you know the outcome. Approved refunds go back to your original payment method within 5–7 business days.

Wherever you are in South Africa, we'll get your order to you.

Delivery costs, where applicable, are shown at checkout before you complete your order.

Orders are dispatched within 24–48 hours after successful payment. Please note that orders placed after 15:00 on a Friday, over weekends or on public holidays will be fulfilled the following open business day.