Refund policy

Returns Policy & Perfect Match Promise

At Bronx Colors, we want you to love every purchase. If you're not completely satisfied, we're here to help.

This Policy is governed by the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act"). Nothing here limits your rights under these Acts; where this Policy is more generous than the law requires, the more generous term applies.

1. Change of Mind & Cooling-Off

You may return an unused, unopened product in its original, resaleable packaging:

In both cases, you're responsible for the direct cost of returning the item, unless the return relates to a fault, damage, or incorrect supply (clause 4). Original shipping charges are non-refundable, except where the law requires otherwise.

Certain goods are excluded from return once opened - see clause 3.

2. Shade Match Promise

If your Bronx Colors foundation or concealer is the wrong shade, contact us within 14 days of delivery. We'll help you find a better match and arrange one replacement per complexion product, subject to stock, for products bought directly through our online store. This is a goodwill benefit in addition to your other rights under this Policy. Should we not be able to match you perfectly, you will receive a credit to your account by way of a coupon or voucher.

3. Non-Returnable Products

For health and hygiene reasons, we can't accept returns or exchanges on opened or used mascaras, eyeliners, lipsticks, lip glosses, brow products, false lashes, beauty sponges, or personal-use cosmetic tools unless faulty, damaged on arrival, or incorrectly supplied, in which case clause 4 applies regardless of whether the item was opened.

4. Damaged, Faulty or Incorrect Products (6-Month Warranty)

Please report damaged, faulty or incorrect items as soon as possible ideally within 48 hours of delivery with your order number and photos, so we can resolve it quickly. This is a guideline only and doesn't limit your rights below.

Under CPA sections 55–56, goods carry an implied 6-month warranty of quality. If a product is defective within 6 months of delivery, you may choose a repair, replacement, or refund at no cost to you. If a repaired item fails again within 3 months, you're entitled to a replacement or refund (not a further repair).

5. Sale and Promotional Items

Clearance, final sale, or non-returnable items can't be returned for change of mind, but remain covered by clause 4 if faulty, damaged, or incorrectly supplied this right cannot be excluded.

6. Refunds & Exchanges

Once a return is received and inspected, we'll notify you of the outcome. Approved refunds are processed to your original payment method within 5–7 business days (our service standard, faster than the law requires). Exchanges depend on stock; if unavailable, we'll offer a refund or store credit.

7. Allergic Reactions

Skin sensitivities vary, and while our products meet applicable cosmetic regulations, we can't accept change-of-mind returns based solely on an allergic or skin reaction. This doesn't affect any rights you may have under CPA section 61 for harm caused by unsafe products. If irritation occurs, stop use and seek medical advice if needed.

8. How to Return an Item

Contact Customer Care with your order number, reason for return, and photos where applicable, before sending anything back unauthorised returns may delay processing.

9. Your Rights & Dispute Resolution

This Policy doesn't limit your rights under the CPA, the ECT Act, or other applicable consumer legislation. If we can't resolve a dispute directly, you may contact the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission(https://thencc.org.za).

Last updated: July 2026